Staff Login

eBike Hire Scotland β€” booking system

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Walk-in Booking

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My recent shifts

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οΌ‹ Add a past shift manually

Team timesheet β€” admin

Request time off

My requests

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Team time off β€” admin

οΌ‹ Add time off for someone
Tap the code to fetch Β· the pill to safety-check
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Provisional Confirmed Out Returned Done Multi-day (purple band)
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Reports

Issue gift voucher

Check a voucher

Create discount code

Activity log

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Admin

Staff & roles

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Add staff member

Sync & data tools

Data sync

Read-only pulls from BRM. Safe to run anytime.

Extras & compatibility

Set each extra's price, which bike types it's offered with, and whether it's available.

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Terms, waiver & emails

Waiver & terms show on the booking site. Email templates are stored ready for when sending is switched on. Use {{firstName}}, {{ref}}, {{summary}} as placeholders.

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Pricing & rates

Per-bike day rates. Changes apply immediately to new quotes and bookings on the booking site.

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Customers

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Inventory

Add a bike

Bulk add (next season's stock)

Fleet

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Booking rules

Applies to new bookings on the booking site.

Recharge gap = hours a bike needs between hires before it can be booked again.

Closed periods

Days you're not hiring out. Bookings overlapping these dates are blocked, and the booking site warns customers.

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Add closed period

Everything you need to run the desk. Tap a heading to open it. Green Take me there β†’ buttons jump you straight to that screen.

πŸ‘‹ The basics

The bar along the bottom is how you move around:

  • 🚲 Bikes β€” get bikes out to riders & take them back in (your main screen)
  • πŸ“… Bookings β€” the list of who's booked
  • πŸ—“οΈ Planner β€” a calendar view of the fleet
  • βž• Walk-In β€” take a brand-new booking at the desk
  • βš™οΈ Admin β€” settings (managers only)

Top-right πŸ‘€ Account is where you clock in/out (My hours), request Time off, open this guide, or sign out.

Everything updates live β€” if a workmate ticks a bike off, it changes on your screen too within a few seconds.

β˜€οΈ A normal day, start to finish
  1. Morning β€” open 🚲 Bikes β†’ Going out. Fetch each bike, safety-check it, tick it off.
  2. Handover β€” when the rider collects, open their card in πŸ“… Bookings and tap Check Out.
  3. Someone turns up without a booking? Use βž• Walk-In.
  4. Return β€” when bikes come back, open 🚲 Bikes β†’ Coming in, tap Check in, then wash & put away.
  5. End of day β€” tick the two charging checks at the bottom of Coming in.
  6. Clock out β€” πŸ‘€ Account β†’ My hours β†’ Clock OUT.
🚲 Bikes (getting them out & back)

Two tabs at the top: Going out and Coming in.

🧺 Going out β€” for each bike:

  1. Fetch the bike from the store, then tap the row to mark it got (βœ“).
  2. Tap the πŸ”§ spanner to record a safety check β€” it turns into a green βœ“.
  3. A πŸŒ™ bike is an overnight hire going back out β€” same steps each morning.

🧽 Coming in β€” when a rider returns:

  1. Find them under Still out and tap Check in.
  2. They move to Back β€” to tidy. Tap 🧼 wash & lube, then 🏠 put away.
  3. At the end of the day, tick πŸ”Œ Office bikes and πŸ“¦ Container bikes are on charge.
πŸ“… Bookings (reading a card & check in/out)

Each card is one booking. The coloured chips tell you the state at a glance:

  • βœ“ All safe every bike safety-checked Β· ✍ Waiver signed
  • πŸŒ™ MULTI-DAY hire spans more than one day
  • A greyed-out card with a diagonal βœ“ CHECKED IN stamp is finished β€” no action needed.

To hand a bike over: tap the card β†’ Check Out β€” rider collecting.
When it comes back: tap the card β†’ Check In β€” bikes returning.

Use the Today / Tomorrow / Next 7 buttons and the arrows to change the day. Sort by lets you order by time or status.

Tap a bike's chip to safety-check it right from here. Tap a customer name/ref to open the full detail (penalties, notes, waiver, damage).

βž• Walk-In (new booking at the desk)
  1. Pick the dates & times (or a "starts now" half/full-day preset).
  2. Browse bikes by category tab, tap to pick size & quantity, build a basket.
  3. Add any extras (helmets, waivers, etc.).
  4. Enter the customer's name, email, phone.
  5. Review, get the waiver signed, take payment (card, QR link, or on collection).

The booking then appears in Bookings like any other.

πŸ—“οΈ Planner & 🚴 Fleet

Planner is a calendar grid showing which bikes are out on which days β€” handy for spotting gaps.

Fleet manager lists every bike. Search or filter, then tap a bike for its stats, service tracker and full history (hires, cleans, checks, damage). Set a bike to πŸ”§ In workshop to pull it out of bookings (its upcoming hires auto-swap to a spare), or log a service.

πŸ• My hours & πŸ– Time off

Clock in when you start, Clock OUT when you finish (πŸ‘€ Account β†’ My hours). Going for a ride or a break? Tap 🚡 Break / bike ride, then Back from break when you return. Forgot to clock a past shift? Use οΌ‹ Add a past shift manually.

Time off: pick your dates, choose a type, and submit β€” a manager approves it.

βš™οΈ Admin (managers only)

The Admin menu holds all the back-office settings:

  • Customers β€” search, history, lifetime spend, GDPR erase
  • Reports β€” revenue, bookings, fleet use
  • Vouchers & codes β€” gift vouchers & discount codes
  • Activity log β€” every action, who did it, when (tap a bike/booking/name to jump)
  • Staff & roles β€” add staff, set admin, reset passwords, Team timesheet lives on the My hours screen
  • Inventory β€” add/retire bikes, bulk-add next season's stock
  • Pricing & rates Β· Booking rules (hours, durations) Β· Closed periods Β· Extras Β· Terms/waiver/emails
  • Sync & data tools β€” keep the fleet in step with BRM
πŸ’‘ Tips & fixing little problems
  • Purple "You're not clocked in" bar? Tap Clock in if you're on shift, or Just browsing to dismiss.
  • A card shows ⚠ BRM not synced? The booking saved fine here but didn't reach the old system β€” just tap the badge to retry. Nothing is lost.
  • "Connection error"? Check your wifi and pull down to refresh.
  • Something looks out of date? Tap ↻ Refresh (on the Bikes screen) or reload the page.
  • Wrong bike went out / needs a mechanic? Fleet manager β†’ the bike β†’ In workshop, or swap it from the booking's detail.

Still stuck? Ask Jeek or Murray.